International College of Commerce (ICC) will provide access to a variety of resources to promote and support learning. It is the policy of ICC that:
- Environments and resources conducive to both individual and group learning will be provided;
- The range of resource formats will enable a variety of learning styles and reflect the additional needs of some learners;
- Information and Learning Technology (ILT) will play a major role in resource provision;
- Staff will be trained to ensure that they are proactive and responsive to both organisational and curriculum change;
- The Learning Resources Policy will be consistent and complementary to all other College policies and in particular to the Single Equality Scheme, Safeguarding and Health & Safety policies;
- The monitoring of Learning Resources will be part of the College’s Performance Review and Total Quality Management commitment.
The policy as stated will be implemented in the following way:
1. Learners will have access to resources for effective study and to resources which increase educational opportunity.
1.1. The provision of study areas, resources and computer suites will be a central feature of the College’s accommodation strategy. Room layouts will provide flexible environments including space for students to work on their own or in groups and for quiet study.
1.2 There will be a central facility easily accessible to all students and staff which will provide a welcoming environment and an atmosphere conducive to learning.
2. Learning Resources Services will support and extend students’ skills, knowledge and understanding and encourage personal development.
2.1. A sufficient range of resources to suit all learners will be provided.
2.2. LRC staff will provide information and guidance concerning resources and encourage students to become independent in the use of resources in relation to their programme of study.
2.3. Resources suitable for all levels of learners will be made available for all levels of learners, the resources should enable students to progress.
2.4. There will be a range of formats to support various learning styles. These will include audio, DVD, and online resources as well as print.
2.5. There will be a programme of continual updating and the withdrawal of resources.
2.6. All students and staff will be encouraged to suggest new items for stock in the LRC. All stock will be recorded on the central catalogue which will be made available to learners and staff.
3. IT resources will be an integral feature of curriculum delivery
3.1. Learning resources throughout the College will offer access to a wide range of information learning technologies including information via the Internet, broadcasting networks and email.
4. Staff will be trained to ensure that they are pro-active and responsive to curriculum change
4.1. All students and staff will be offered an induction to the central learning resources relevant to their programme of study. More detailed library user education and information skills training will be available where applicable. There will be assistance in the use of computer software, on-line services and other electronic and printed sources of information.
5. The Learning Resources Policy will be consistent with, and complementary to all other College policies and in particular to the Single Equality Scheme, Safeguarding and Health & Safety policies
5.1. All learners will be able to participate fully in resource based learning regardless of their age, disability, gender, gender re-assignment, sexual orientation, marital status, race, pregnancy and maternity, or religion or beliefs.
5.2. Resources will be avoided which exhibit discrimination and stereotyping.
5.3. Resources will be included which celebrate a wide variety of ages, abilities and disabilities, sexes and gender reassignment, sexual orientations, races, religions and beliefs as well as marriage, civil partnerships, and pregnancy related issues.
5.4. Learning Resources environments will be clean, safe, healthy and stimulating environments with a range of information sources relating to health and safety.
6. The monitoring of Learning Resources will be part of the College’s Performance Review and Total Quality Management commitment
6.1. There will be periodic reviews and evaluation of service provision in the light of changing needs.
6.2. Service Standards will be available and regularly reviewed.
6.3. Feedback from students via course reviews, triennial reviews, student forums, surveys and suggestions boxes will be recorded and appropriate action taken as a result.
6.4. Performance indicators concerning the use of the learning resources will be collated for quality monitoring.
If you have a concern or complaint that you believe needs to be resolved pleases follow the process outlined below. Student should first try to resolve any problems with ICC by first discussing it with those involved. Dealing with concerns in a direct and honest manner should be the first step in resolving the problem. However, if an issue cannot be resolved students should use the formal online complaint process.
- Discussion and advice
- Formal process
If you are contemplating making a complaint relating to the Institute’s educational or support services, you may wish to contact the ICC Appeals and Complaints Procedures Director. Please note that communication with the advisor may be shared within ICC to enable your complaint to be handled more effectively.
STAGE 1: Discussion and advice
It is very important to voice concerns or to register the nature of a complaint as soon as possible, and to seek informal resolution and conciliation if possible, as this facilitates early resolution. Raising an issue can often resolve a problem quickly and informally; a complaint (which may, for instance, be founded on a misunderstanding or disagreement) can sometimes simply require a calm, balanced and non-prejudicial discussion between parties, without the need for any further action.
At the earliest stages, a complaint may be resolved quickly and efficiently by simple consultation or discussion with the right person, such as those listed below:
- Course Director
Where possible you should raise your concern with the person to whom the complaint refers.
The person you contact might be able to solve the problem directly, to intervene, or at least offer suitable advice about how to proceed or where to go for assistance or advice. They may be able to advise about what would constitute an appropriate remedy, and opportunity to consider whether there is indeed a complaint to be addressed. You will then be in a position to decide whether to proceed further, and how.
If, however, you feel that a complaint has not been dealt with satisfactorily at the initial, local level or if the problem is of a more serious nature, then you should follow the formal procedures set out below.
STAGE 2: Formal process
Before making a complaint under stage 2 of the process, you should have exhausted informal routes, as outlined under stage 1. If informal routes seem not to have been exhausted, then the complaint may be referred to informal resolution under stage 1.
To submit a formal complaint, you should contact the Course Director (or delegate) by filling in the Complaint Form, explaining the nature of, and grounds for, the complaint. The Course Director (or delegate) will acknowledge the complaint when received. A complaint should normally be made within three months of the occurrence of the matter complained about. If there is a delay, should explain the reason must be explained.
If the Course Director (or delegate), on inquiry, judges that the complaint appears to be unjustified, misconceived or vexatious, the Course Director (or delegate) may write to you to invite withdrawal of the complaint. The complaint will proceed only if it is responded, in writing, within 10 working days and request the complaint to proceed.
In the event the complaint has not been resolved by informal discussion or does not appear capable of informal resolution, the Course Director (or delegate) will proceed to consider the complaint formally in consultation with those concerned in the provision of the service. You will be informed at this stage that formal procedures have been initiated.
Where a complaint puts in issue a matter of academic freedom and/or the professional judgement and/or reputation of the person about whom you are complaining s/he will have a right to put their case to the Course Director (or delegate).
The Course Director (or delegate) will provide you with a provisional response in writing as soon as reasonably practicable, and normally within 20 working days of the initiation of the formal procedure. You will be invited to comment on the provisional response in writing within 15 working days or longer, where appropriate. The Course Director (or delegate) will review the provisional response in light of any observations made by you, and then provide you with a final written response normally within 15 working days after the date by which you were invited to comment on the provisional response.
If the Course Director (or delegate) upholds the complaint, s/he will procure so far as possible such remedy as they consider fair and equitable in all the circumstances, which may include:
- A full explanation;
- An apology (which is not an admission of liability);
- The matter put right if possible;
- If appropriate, some kind of financial recompense (for example if you have paid for something which you did not receive);
- If appropriate, disciplinary action may be taken.
International College of Commerce (ICC) offers different professional qualifications from the United Kingdom. The different Awarding Body are regulated accordingly in the United Kingdom and are committed to high levels of quality assurance and policies that are open, transparent and free from bias.
The commitment to equal opportunities for all, underpins and impacts on every area of these organisation as well as stakeholders both internal and external to the Awarding Body.
1. The Awarding Body will at all times:
- Treat everyone equally. No one will receive less favourable treatment on the grounds of gender, colour, ethnic or national origin, socio-economic background, disability, age, religious or political beliefs, family circumstances, sexual orientation or other irrelevant distinctions.
- Be intolerant of any form of discrimination, harassment or victimisation of its staff, learners and any of its stakeholders.
- Continuously and actively seek to address inequalities and inappropriate behaviour, establishing where they exist and implementing appropriate actions.
- Make every effort to avoid and remove barriers to learning and employment resulting from the utilisation of its products and services and the achievement of its qualifications.
2. The Awarding Body operates under English and European Law and will have regard to all appropriate legislation, including:
- Sex Discrimination Act 1975
- Race Relations Act 1976 (Statutory Duties) Order 2001
- Disabilities Discrimination Act 1995
- Race Relations (Amendment) Act 2000
- Special Education Needs and Disability Act 2001
- Human Rights Act
- Data Protection Act 1998
- Freedom of Information Act 2000
- Equalities Act 2010
- Reviewing policy in light of new or changed legislation
3. The Awarding Body will:
- Ensure that access to learning opportunities and fair assessment is open to all who can benefit without compromising the integrity of the qualifications.
- Ensure content and language of all written information including assessment materials and programmes are non-discriminatory and free from social and racial bias or stereotypical wording.
- Ensure access, where needed, to additional learning support after assessment of individual needs.
- Locate a wide range of learning opportunities in diverse geographical locations.
4. The Awarding Body will seek to ensure that its qualifications are:
- Based on assessment of the outcomes of learning, arrived at independently of any particular mode, duration or location of learning.
- Available to all those who are able to achieve the required standards and free from unnecessary barriers that restrict access and progression.
5. The Awarding Body promotes an ethos which encourages equality and diversity and is free from unlawful discrimination, harassment or victimisation of any kind by:
- Making all staff, learners and other stakeholders aware of behaviours which amount to discrimination, harassment or victimisation. This is achieved by publicising the policy through a range of media including publicity material and the Awarding body website.
- Ensuring staff have access to information to assist them in planning, putting into practice and monitoring their responsibilities under this policy.
- Ensuring that all learners and staff know how to offer feedback and register complaints.
- Ensuring that no employee or job applicant is treated less favourably because of conditions or requirements that cannot be justified.
- Adhering to the recruitment and selection policies and procedures of the Awarding body.
- Revising any policy or practice that puts staff or stakeholders from a minority group at a disadvantage.
- Providing support or relevant training for all staff enabling them to progress with the Awarding body policies
- Ensuring that staff and assessors are trained and kept up-to-date on equality and diversity issues.
- Maintaining a record of all staff and assessors who have received this training.
6. In some instances, learners may require adjustments to the assessment process to give them an equal opportunity. The Reasonable Adjustments Policy gives guidance on the provision of adjusted assessment processes, and how to apply for them. This policy aims to ensure that:
- All reasonable provision is made to cater for those for whom assessment adjustments are Appropriate.
- Assessment is valid and reliable to ensure that all learners receive fair and equitable treatment.
7. The Awarding Body publishes its diversity and equal opportunities policy internally to employees, externally to all interested parties, and makes it available on its website. The Awarding Body monitors the effectiveness of this policy and reviews its content annually.
7.1 In particular, the Awarding Body will:
- Monitor promotional materials for the use of potentially discriminatory language and bias and use its marketing strategy to promote positive images of any under-represented groups of learners.
- Require its study centres to operate an equal opportunities policy.
- Promote the principles of accreditation of prior achievement by experience or qualification to learners as an incentive to undertake further study.
- Publish its appeals procedure, and acknowledge and investigate all complaints.
- Monitor the application of its policy on reasonable adjustments to ensure that this is achieving its objective of providing all learners with equal access to fair assessment.
- Monitoring data on ethnicity, gender, age, and disability in relation to learners.
- Monitoring data on ethnicity, gender and disability in relation to applications for jobs, appointments and the staff profile.
- Identifying trends so that any imbalances can be addressed appropriately.
- Monitoring attendance at equality and diversity training.
- Conducting annual self-assessment exercises to establish progress in equality and diversity issues.
- Monitoring awareness of the equality and diversity policy by key stakeholders through questionnaires and other appropriate means.
7.2 Responsibility for Diversity and Equal Opportunities includes:
- All managers are responsible for ensuring proactive dialogue about equal opportunities issues and practices with partner organisations i.e. suppliers, study centres, tutors and learners. They are responsible for ensuring that learners and staff are not disadvantaged in any way and that complaints of discrimination or offensive behaviour are dealt with promptly.
- Tutors are responsible for promoting equality of opportunity amongst learners, and ensuring that all instances of contravention of the policy are reported promptly to their line manager. They should also report examples of good practice that can be disseminated throughout the Awarding Body and its study centre support network.
- This policy will be reviewed regularly to ensure continued compliance with legislation
8. Use of Personal Information
As an Awarding Body has access to qualifications is monitored by gender, ethnicity and age. Information is recorded on the individual’s records and is reported in a non-attributable format.
In compliance with this requirement, at initial registration, candidates will be asked for information on gender, date of birth and ethnicity etc. In addition to the regulatory requirements the Awarding Body will also use this information in their different ways.
The date of birth is recorded on an individual’s record for use as a data validity check and will be requested prior to release of certain information. This complies with the Data Protection Act requirement. Candidates may choose not to disclose ethnicity when completing the registration process.
The regulators require the effectiveness of this policy to be monitored and this is achieved through the Assessment Quality Board, through the analysis of assessment results and reported to the Awarding Body
The purpose of this policy is to have in place clear arrangements for giving special consideration to candidates taking qualifications offered by International College of Commerce (ICC), Amsterdam who suffer temporary illness, injury or indisposition, or adverse circumstances at or near the time of the assessment or moderation.
This policy applies to candidates taking ICC’S hosted qualifications and her registered exam qualifications and exams.
2.1 Definition of ‘Special Consideration’
Special consideration is any consideration given by ICC to a candidate who has temporarily experienced the following at or near to the time of assessment:
- a temporary illness or injury which was unknown at the time of entering the exam or assessment;
- or, an event outside of the candidate’s control, which has had, or is reasonable like have had, a material effect on that candidates’ ability to take an assessment or demonstrate his or her level of attainment in an assessment.
In practice, the result of a request for special consideration will almost always be an offer to re-sit the exam at a reduced cost.
3. DISABLED LEARNERS
Different arrangements are in place for dealing with requests from candidates with disabilities or special education needs. Please, refer to ICC’s disabled Learners Policy.
3.1 Criteria for Special Consideration
A candidate may be eligible for special consideration if:
- performance in an assessment was affected by circumstances beyond the control of the candidate. The following are examples which might be eligible for special consideration:
- serious domestic crises;
- recent bereavement of a family member;
- incapacitating illness (not normally coughs and colds);
- severe car accident;
- flare-up of severe congenital conditions such as epilepsy, diabetes, asthmatic attack;
- recent physical injury;
- the exam is not completed to circumstances beyond the candidate’s control eg. illness part way through the exam, disruption to the exam by external factors such as fire alarm or power failure;
- or, for portfolio assessments, loss of work was due to circumstances beyond the candidates control.
3.2 Decision to award Special Consideration
ICC’s decision to award special consideration will be based on various factors, and will be taken on a case-by-case basis. Factors may include the severity of the circumstances, the date of the assessment and the nature of the assessment.
3.3 Special Consideration
There are no circumstances whereby any ICC hosting centre may apply its own special consideration.
3.4 Making Applications for Special Consideration
Candidates wishing to apply for special consideration should do so by writing to: firstname.lastname@example.org.
Separate applications must be made for each candidate. The only exception to this is where a group of candidates have been affected by a similar circumstance during an assessment/moderation. The list of candidates affected must always be attached to the application.
Applications must be supported by appropriate evidence which in the case of illness must include a doctor’s certificate. Centres must additionally submit evidence to support the application such as a statement from a member of the centre staff, a statement from the invigilator (if relevant) or any other relevant information.
Applications must be submitted to ICC’s within seven days of the assessment having taken place. Special consideration will not be considered once a certificate has been issued.
4. LOST OR DAMAGED WORK
When a candidate’s work has been lost or damaged, ICC’s may consider an application for special consideration. In all cases, the centre must be able to verify that the work was done and that it was monitored/assessed while it was in progress.
This policy is subject to the review of ICC’s Executive and/or as required by changes to legislation.
The Stichting ‘International College of Commerce’, hereinafter referred to as ‘the course provider’, is registered by the Chamber of Commerce in Amsterdam the Netherlands no. 34256194 as a Foundation.
The course provider is a provider of professional studies in accountancy, business, management and marketing, hereinafter referred to as ‘the courses’, to students over 18 years old. By enrolling for a regular course, students agree to be legally bound by these present ‘terms and conditions’, and as modified from time to time.
The course provider does not collect individual user details, unless a user voluntarily submits such information.
The course provider does not share that information with outside sources, and is committed to keeping such information confidential.
3. ADMISSION & COURSES
It is the student’s responsibility to register with the relevant professional body, where applicable, or enter for any examinations held externally unless otherwise stated; fees for courses quoted are for tuition only. Other fees are not included, i.e. registration fees with professional bodies and /or exam boards, examinations fees, books, manuals and so on. If the application form is signed on behalf of the student by his/her sponsor/guardian/representative, these conditions will still apply. All declarations made on admission are accepted in good faith. Any false declaration about qualification or age, or any failure to produce documentary evidence of entry qualifications, may result in the expulsion of the student from the course to which he/she has been admitted. In such cases, the student will not be entitled to any refund.
The course provider reserves the right to cancel courses, amalgamate classes, change programmes at short notice, should the need arise due to lack of demand.
4. FEES POLICY
All paid tuition & examination fees are valid for a maximum of two academic study years only.
Source of funds course fees are paid from the following sources:
- An employer or other recognised sponsor;
- Student or his/her family.
Students who are unable to produce acceptable evidence of support from their sponsor will be liable for the payment of their fees.
4.1 Deposited Fees
A non-refundable deposited fee must accompany an application for admission. This fee is not refundable under any circumstances unless the application has not been accepted or if the course in which a student has enrolled will not be run. A deposit for all regular the course provider courses is EUR 300.00, which is a part payment. A receipt of deposit payment is regarded as an acceptance of the terms & conditions of the course provider.
4.2 Payment of Fees
All students must enrol at the start of their course, and each subsequent year. At that time they must either provide an acceptable written guarantee from an official sponsor accepting responsibility for all fees due or make full payment of their fees and any registration fees for the academic year concerned or elect to pay by instalments.
The course provider will only accept student enrolment upon receipt of the relevant payments or sponsor authorisation.
4.3 Sponsored Students
The course provider reserves the right to accept the sponsor’s guarantee. In case where the guarantee is not acceptable, it is the student’s responsibility to pay his/her fees at or before enrolment.
4.4 Payment by Students
Students who are financing themselves may pay their tuition fees in a single payment at the time of enrolment or by instalments.
4.5 Single Payment>
This should be paid four weeks before the start date by bank transfer or cash. If the whole fees are not paid after 30 days of start date or other notified date, the student would incur a supplementary charge of EUR 75.00.
4.6 Payment by Instalments
Students who are on a course lasting more than three months and are self-financing may pay by monthly instalments. The minimum deposit is 25% of the course fee. This is due a minimum of four weeks before the start date of the course. A supplementary charge of 5% will be added to the tuition fees in case of payment by instalments. The remaining fees will be divided equally into a maximum of four payments. Students paying by instalments must make a payment every month on the specified date. The final instalment must be paid no later than the last month of the course. The facility to pay by instalments will be withdrawn from students who fail to meet instalment deadlines.
Students who have tuition fees outstanding after the course completion will not be allowed to sit any formal examinations until the fees have been paid in full.
4.7 Late Payments
A penalty charge of EUR 25.00 will be applied in all instances where payment has not been received by the course provider by the required date and each time a reminder letter is sent.
The course provider does not accept any reason for delay in payment. Any transaction rejected by the bank will be classified as late payment and charges applied accordingly.
4.8 Additional Fees
In case that the course provider has to make additional costs to collect the fees from the student, the additional costs will be added to the outstanding fees of the student.
No refund will be made if:
- They have attended any part of the courses and thereafter withdraw from the courses.
In order to claim a refund of tuition fees the student or sponsor must meet the following conditions:
- Advise the registrar in writing of withdrawal from the course;
- 3 month prior to course commencement: up to 90% of the fee paid will be refunded;
- 2 month prior to course commencement: up to 50% of the fee paid will be refunded;
- Under two month of the course commencement date or after the course has commenced, there will normally be no refund of fees.
Any fees refunded in such a situation are at the sole discretion of the course provider, whose discretion will be final.
Refunds will be made to the person or organisation that initially made the payment on receipt of all original documents.
4.10 Full refund
Full refund of tuition fees will be made if the course provider is unable to offer advertised course due to insufficient student enrolment or any other reason.
4.11 Course Deferment
If a student wishes to defer to the next term there will be a EUR 100.00 deferment charge added to the tuition fees.
Deposited fees and deferment charges are non-refundable deposited tuition and examination fees for one academic year programme has an extended existence of an extra academic year as a maximum of which students are expected to conclude their study. Any further extension will incur new tuition and examination fees.
Students are expected to attend classes regularly.
The course provider reserve the right to terminate a student’s course of study if attendance is insufficient.
The course provider reserve the right to forfeit the tuition fees of students, if they are late, absent or leave before the end of their period of study for any other reason.
Each party will indemnify the other in respect of any costs, claims, demands, losses or liabilities (including reasonable legal fees) incurred by the indemnified party as a result of or arising in any way from a claim by a third party which results from any breach of the provisions contained in these terms and conditions.
The course provider shall not be liable to any student for any indirect or consequential loss, including loss of data, profit or business however caused.
The course provider aggregate liability to any student, caused by breach of contract, negligence or otherwise (except in relation to death or personal serious injury), shall not in any event exceed either EUR 1,000.00 or the amount that has been paid by the student, whichever is the lower. Neither party shall be liable to the other for any failure or delay in the performance of its obligations under these terms and conditions caused by circumstances beyond that party’s reasonable control.
If any provision of these terms and conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be enforced to the maximum extent permissible so as to affect the intent of these terms and conditions, and the remainder of the terms and conditions shall continue in full force and effect.
9. LAW & JURISDICTION
These terms and conditions shall be governed by the laws of the Netherlands and the student agrees to abide to the jurisdiction of the Dutch Courts.
The terms and conditions are reviewed by the course provider from time to time. There is no guarantee that the conditions for payment or refund of fees will remain the same from year to year.
All students must comply with the current terms and conditions.
The course provider reserves the right to change or amend.
Stichting International College of Commerce, Oct-2014