Catalogue

Description

This course will be an overview of:

• Conflict is not about you: Framing, the rapport cycle and the structure of conflict.
• That’s not what I meant!: Strategies for avoiding conflict.
• Damage control: Tactics for mitigating conflict.

After completing this course, the learner should be able to:

• Take the subjectivity out of conflict, deflating tension.
• Anticipate oncoming situationsor conflict trainsresolving differences before they occur.
• Develop adaptive tactics, facilitating damage control.