Catalogue

Description

This course will be an overview of:

• The essential roles and skills of an independent contributor, a manager, and a leader.
• The progression of learning from self development to managing your team.
• The five stages of team development.
• Quick summary of Situational Leadership and team, and readiness.
• How to assess your customers satisfaction with your teams work.
• Your 90-Day Transition Plan.

After completing this course, the learner should be able to:

• Differentiate between an individual contributor and a manager.
• Assess your own managerial competencies.
• Assess your customers satisfaction, and Identify four situational leadership styles.