Catalogue

Description

This course will be an overview of:

• The steps one must take to lead high-impact conversations.
• Situations that call for high-impact conversations.
• Why leaders need the skills to engage in high-impact conversations.
• Problematic situations and resolutions in which high-impact conversations may be difficult.

After completing this course, the learner should be able to:

• Identify several reasons why leaders need to engage in high-impact conversations.
• Prepare for high-impact conversations through fact-finding and research.
• Enact the steps necessary to successfully engage in impactful and meaningful conversations.
• Recognize situations in which additional follow-up may be needed.
• Perform the steps necessary to re-engage in conversation to resolve any outstanding issues.