Description
With the average U.S. employee spending nearly three hours a week in conflict at a cumulative cost of nearly $360 billion per year, conflict is a major economic and productivity drain in today’s workplace. Identify your own conflict resolution style and learn how to manage conflict to produce positive outcomes while turning conflict into a win-win proposition.
Participants will study the causes, costs and types of conflict, as well as the benefits of managing conflict and the value of embracing conflict. The Thomas-Kilmann Conflict Mode Instrument will provide critical insight into individuals own conflict styles while giving them the tools to effectively and successfully manage any conflict. At the conclusion of this session, you should be able to:
- Define conflict and recognize the primary causes of conflict.
- Recognize the cost of conflict.
- Recognize and identify the various conflict modes within Thomas-Kilmann Conflict Mode Instrument (TKI).
- Recognize the characteristics of each mode of conflict.
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