This course will be an overview of:
- What empathy is and why it matters.
- Barriers to empathy.
- Positive impact of empathy to the bottom line.
- How to develop empathy skills.
- Managers role when there are signs of struggle.
After completing this course, the learner should be able to:
- Define types and benefits of empathy.
- Describe barriers to empathy.
- Name ways to become more empathetic.
- Identify strategies to help support employee well-being.