This course will be an overview of:
- Definitions and latest research on best practices in CX.
- Levels of maturity in CX.
- Components of CX competency.
- Troubleshooting problems in your CX.
- Accelerating the CX advantage.
- Traits of top CX-focused leaders.
After completing this course, the learner should be able to:
- Define client experience (CX).
- Identify the elements of a robust, mature CX culture.
- Name the components of CX competency.
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