Description
Executive presence
This course will be an overview of:
- he key components of Executive Presence.
- Where you need to step up your confidence and enhance your self worth and capabilities.
- What is Gravitas and how you can enhance your skills to create follower-ship.
- The importance of appearance in gaining your executive presence.
After completing this course, the learner should be able to:
- Understand key components of Executive Presence.
- Focus on where they need to step up their confidence and enhance their self worth and capabilities.
- Learn what is Gravitas and how they can enhance their skills to create follower-ship.
- The importance of appearance in gaining your executive presence.
Critical thinking – The key to success in any job
This course will be an overview of:
- What are the top skills and attributes employers look for?
- What is Critical Thinking?
- Why is Critical Thinking important?
- What are the steps of Critical Thinking?
- How do you develop Critical Thinking skills in others and yourself?
After completing this course, the learner should be able to:
- Define Critical Thinking.
- Identify Noncritical Thinking.
- Identify the Steps of Critical Thinking.
Strategic thinking
This course will be an overview of:
- Definitions of strategy and strategic thinking.
- Definition of competitive advantage.
- Models and tools for developing strategies.
- Core competencies for strategic thinking for competitive advantage.
After completing this course, the learner should be able to:
- Define strategy, strategic thinking and competitive advantage.
- Identify the components of strategy models.
- Identify the core competencies for strategic thinking for competitive advantage.
Conflict management: Using conflict to your advantage
This course will be an overview of:
- What is Conflict.
- 5 Modes of Conflict.
- What Conflict mode you use most/least often.
- What Conflict mode to use in different situations.
After completing this course, the learner should be able to:
- Understand how Conflict Management is defined.
- Learn about the 5 modes of Conflict.
- Identify the mode of conflict one should use in dealing with different situations.
Problem solving
This course will be an overview of:
- How to identify the real problem, not just the symptoms.
- How to identify the stakeholders involved in the problem.
- How to select analytical tools to analyze the problem.
- How to select creative tools to generate alternative solutions.
- How to generate an impact analysis.
After completing this course, the learner should be able to:
- Describe the problem.
- Name the steps used in solving a problem.
- Name the steps used in making a decision.
- Identify the tools for evaluating each solutions impact on stakeholders.
Being a trusted advisor
This course will be an overview of:
- Elements of building trust with clients, prospects, and internal stakeholders.
- The values and beliefs of a trusted advisor.
- Critical required skills including listening, partnering, flexibility, and emotional intelligence.
- The trusted advisor approach to developing new business including networking, prospect pursuit, and proposals.
- Building a trusted advisor culture and approach in your department, whether client-facing or internal service focused.
After completing this course, the learner should be able to:
- Define the meaning of trust in a business environment.
- Describe the mindset required to be a trusted advisor.
- Identify key trusted advisor skills and behaviors.
- Explain strategies to approaching new business development as a trusted advisor.
- Describe how to promote a trusted advisor approach in the workplace.
Take control: Use conflict to your advantage
With the average U.S. employee spending nearly three hours a week in conflict at a cumulative cost of nearly $360 billion per year, conflict is a major economic and productivity drain in today’s workplace. Identify your own conflict resolution style and learn how to manage conflict to produce positive outcomes while turning conflict into a win-win proposition.
Participants will study the causes, costs and types of conflict, as well as the benefits of managing conflict and the value of embracing conflict. The Thomas-Kilmann Conflict Mode Instrument will provide critical insight into individuals own conflict styles while giving them the tools to effectively and successfully manage any conflict.
At the conclusion of this session, you should be able to:
- Define conflict and recognize the primary causes of conflict.
- Recognize the cost of conflict.
- Recognize and identify the various conflict modes within Thomas-Kilmann Conflict Mode Instrument (TKI).
- Recognize the characteristics of each mode of conflict.
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