Catalogue

Description

Consulting skills: How to conduct a consulting engagement

This course will be an overview of:

• Understand the behaviors of an effective consultant.
• Name the types of consulting engagements.
• Identify the five steps of the consulting engagement cycle.
• Explain the importance of establishing engagement objectives.
• Learn about measuring success and pivoting when necessary.

After completing this course, the learner should be able to:

• Name the behaviors of an effective consultant.
• Name the types of consulting engagement cycle.
• Explain the importance of establishing engagement objectives.
• Identify ways to measure success and to pivot when necessary.

Consulting skills: How to develop customer surveys

This course will be an overview of: What is a survey? Why should you survey your customers? What are the methodologies of surveying your customers? How do you link survey questions to the customer’s journey map with your company? Why should you encourage customers’ complaints? How can you use customer feedback to improve your products and services?

Consulting skills: Product and service innovation processes

This course will be an overview of: Map your customer’s journeys with your products and services. Identify customer’s problems with your products and services. Name the attributes of what customers want. Name the phases of the innovation process.

Consulting skills: How to develop a product strategy

This course will be an overview of: What is a consultant’s role in developing strategies? Steps to develop a strategy for a product. Steps to develop a strategy for a service. How to measure success of a product or service and how to address shortages.

Consulting skills: Development of consulting reports

This course will be an overview of: What is a consulting report? Structure of a consulting report. Types of consulting reports. How to write a consulting report. Dos and don’ts of a consulting report.