Additional information
Mode | Online learning |
---|---|
Online learning | On-Demand |
Professional body | Becker |
Skills | Communications & Marketing |
Profile | Consultant |
€ 49,00
This course will be an overview of: What is a survey? Why should you survey your customers? What are the methodologies of surveying your customers? How do you link survey questions to the customer’s journey map with your company? Why should you encourage customers’ complaints? How can you use customer feedback to improve your products and services?
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