Description
This course will be an overview of:
- What is Conflict.
- 5 Modes of Conflict.
- What Conflict mode you use most/least often.
- What Conflict mode to use in different situations.
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After completing this course, the learner should be able to:
- Understand how Conflict Management is defined.
- Learn about the 5 modes of Conflict.
- Identify the mode of conflict one should use in dealing with different situations.
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