Catalogue

Description

This course will be an overview of:

• What is Conflict.
• 5 Modes of Conflict.
• What Conflict mode you use most/least often.

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• What Conflict mode to use in different situations.

After completing this course, the learner should be able to:

• Understand how Conflict Management is defined.
• Learn about the 5 modes of Conflict.
• Identify the mode of conflict one should use in dealing with different situations.