Catalogue

Description

This course will be an overview of:

• Change management activities mapping basic processes and procedures.
• Methods for collecting data on change management activities.
• Key controls of change management people, processes, and technology.
• Indicators of derailment or inadequate change management.
• Measuring change management success.

After completing this course, the learner should be able to:

• Identify the key controls within the change management processes.
• Assess the quality of the information generated by the change management program.
• Assess change management performance metrics for monitoring processes, behaviors, and technology deviations.
• Identify the change risk assessment methods.