Catalogue

Description

This course will be an overview of:

• Definition of the manager role.
• The values and beliefs needed to be a great manager.
• The new range of skills required of managers.
• The goals, process, and skills of delegating and providing feedback effectively.
• Working examples of management skills in action.
• Recommended action planning process for applying program learning to the job.

After completing this course, the learner should be able to:

• Describe the manager role and how it differs from the roles of supervisor or individual contributor.
• Discuss the change in thinking required to perform the manager role.
• Identify the key skills required of a manager, including delegation and feedback.